Refund Policy

At UrbanFashionPro, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer hassle-free returns and refunds under the following conditions:

1. Return Window

• You may return eligible items within 30 days of receiving your order for a full refund or exchange.

• Items must be returned within this period to qualify.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in the same condition that you received it.

• Items must include all original packaging, tags, and labels.

• Non-returnable items:

  • Gift cards

  • Final sale or clearance items

  • Underwear, swimwear, or other hygienic items (for health reasons)

3. Refund Process

• To start a return, contact us at [Your Email Address] with your order number and reason for return.

• Once your return is approved, you’ll receive instructions on where to send the item.

• After we receive and inspect the item, your refund will be processed to your original payment method within 5–10 business days.

4. Exchanges

• If you need a different size or color, we offer free exchanges (subject to stock availability).

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• Original shipping fees are non-refundable.

6. Damaged or Defective Items

• If you receive a damaged or defective product, contact us immediately with photos, and we’ll arrange a replacement or full refund at no cost.

7. Late or Missing Refunds

• If you haven’t received a refund within 10 business days, first check your bank account.

• Then contact your payment provider. If the issue persists, reach out to us.